Privacy Policy

Last updated: 28 May 2026

This Privacy Policy explains how xiangyandd (“we”, “us”) collects, uses and protects your information when you use fogrise-cigarette.com (the “Site”). By using the Site you agree to this policy.

1. Information We Collect

• Account & contact details — name, email, phone, and the messaging handle you contact us with (WeChat/WhatsApp).
• Order & shipping details — delivery address, order contents, and order history.
• Payment information — processed by third-party providers (Stripe, PayPal, WeChat Pay, Alipay, Interac, Zelle, Payoneer). We do not store your full card numbers.
• Technical & usage data — IP address, browser/device, and pages visited, collected via cookies and analytics.

2. Cookies & Analytics

We use cookies and similar technologies to operate the Site, remember preferences (including age-gate confirmation, language and currency), measure performance, and improve the experience. Tools we use may include Microsoft Clarity (usage analytics), our caching layer, our SEO plugin, Cloudflare Turnstile (bot/security protection) and TranslatePress (language). You can control cookies through your browser settings; disabling some may affect functionality.

3. How We Use Your Information

• To process and deliver your orders and handle customs reshipment, returns and after-sales.
• To communicate with you about orders and provide customer support.
• To operate, secure and improve the Site and prevent fraud.
• To comply with legal obligations.

4. How We Share Information

We share information only as needed to run the store: with payment processors, shipping couriers (EMS/UPS/FedEx/DHL) and analytics/security providers named above. We do not sell your personal information. We may disclose information if required by law.

5. International Transfers

Because we operate cross-border, your information may be processed in countries other than your own (including, for example, China and Canada). We take reasonable steps to protect it wherever it is processed.

6. Data Retention

We keep personal information for as long as needed to provide the service, meet legal, tax and accounting requirements, and resolve disputes, after which it is deleted or anonymised.

7. Your Rights

Depending on where you live (e.g. under GDPR, UK GDPR, PIPEDA or CCPA/CPRA), you may have the right to access, correct, delete or port your data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below.

8. Security

The Site uses SSL encryption and security measures (including a web application firewall and bot protection) to safeguard your data. No method of transmission is 100% secure, but we work to protect your information.

9. Children

This Site is intended only for adults of legal smoking age. We do not knowingly collect data from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy; the “Last updated” date reflects the current version.

11. Contact

WeChat: Womm2234 · WhatsApp: +852 5790 4640 · Telegram: +852 6432 7784 · Data controller: xiangyandd (operated by xiangyandd Team)